Your Legal Questions Answered
We collect your name, email, phone number, date of birth and chosen payment method to verify your identity and process deposits. DANA, OVO, GoPay and QRIS transactions also provide account confirmation. We do not ask for information beyond what is needed to comply with local law and operate your account safely.
We retain your transaction records and account history for the period required by local law after closure, typically to resolve disputes or meet regulatory requirements. Personal contact details are deleted sooner unless you have an outstanding balance or unresolved complaint. You can request a copy of your data at any time.
Yes. Contact our support team and request a data access form. Provide your account email and we will verify your identity. We will compile and send your complete account data, transaction history and personal information within 7 business days, where local law permits such requests.
Withdrawals are verified before leaving your account; if a payment fails, you will see it in your transaction history. If you believe a charge is incorrect, contact your payment provider (DANA, OVO, GoPay or your bank) first. If the issue is with us, our support team will investigate and respond within 14 days.
We do not sell or share your data for marketing. We share only what is necessary to process payments through DANA, OVO, GoPay or QRIS, and what local law requires. If we ever change this, we will inform you in advance and give you the option to close your account.
Log into your account and go to Account Settings to update your email, phone number or payment method. For changes to your name or date of birth, contact our support team; we may ask for verification documents to confirm the change is legitimate and complies with local law.
You can request account closure through our support team or directly in Account Settings. Closure is instant; your account becomes inaccessible. We will delete your personal data after the retention period required by local law, typically within 30 days if no disputes are open. You will receive confirmation when deletion is complete.
